1. Introduction

At Innovations in Energy and Systems S.A. (hereinafter "IES"(we, "us", "we", "us" or "the company"), we value and respect the privacy of our users, customers and website visitors. [https://ies-cr.com] (hereinafter, "the Site").

This Privacy Policy explains how we collect, use, protect and share the personal information you provide to us when interacting with our website, forms, emails or any other digital channel managed by IES.

By using our Site, you are accepting the practices described in this policy.

2. Information we collect

We collect information directly and indirectly to provide you with a better experience and to optimize our services.

a) Information provided directly by the user:

  • Full name.
  • Company or organization.
  • Position.
  • E-mail.
  • Phone number or WhatsApp.
  • Address or other contact information.
  • Messages sent through forms or e-mail.

b) Automatically collected information:

When you browse our site, we may collect technical information such as:

  • IP address.
  • Browser and device type.
  • Operating system.
  • Pages visited, duration of visit and actions taken.
  • Cookies and similar tracking technologies.

3. Purpose of information processing

The information we collect is used to:

  • Attend to inquiries, requests or quotations.
  • Send technical or commercial information related to our products and services.
  • Manage commercial and technical support relationships.
  • Personalize the user's experience on the website.
  • Comply with applicable contractual or legal obligations.
  • Perform statistical analysis or improvements to the Site.
  • Send digital marketing communications (only with your consent).

4. Use of cookies

IES uses cookies and similar technologies to improve site functionality, analyze browsing trends and provide a better user experience.

You may set your browser to refuse cookies; however, this may limit some website functionality.

5. Legal basis for data processing

The processing of personal data is carried out based on:

  • The user's express consentby completing forms or agreeing to this policy.
  • Contractual necessitywhen the data is required to provide a requested service or attention.
  • The legitimate interest of IES in improving the quality of its services and maintaining site security.

6. Preservation of information

IES will retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

7. Data protection and security

We implement technical, administrative and organizational security measures to protect personal information against unauthorized access, loss, alteration or improper disclosure.
These include HTTPS protocols, secure storage and restricted access to authorized personnel.

8. Transfer and disclosure of information

IES does not sell or rent personal information to third parties.
We may share information with:

  • Technology suppliers or partners (e.g., hosting, e-mail or CRM systems), who are subject to confidentiality agreements.
  • Governmental or judicial authoritiesonly when required by law.

9. Rights of the owner of the data

You have the right to:

  • Access to your personal data.
  • Request the correction or update of your data.
  • To revoke your consent at any time.
  • Request the deletion of your personal data from our records, unless we are legally required to retain it.

To exercise these rights, you can contact us through the channels indicated in the contact section.

10. Links to external sites

Our site may include links to third party sites (e.g., Schneider Electric, InRacks, APC).
IES is not responsible for the privacy practices or the content of such external sites.

11. Updates to this policy

IES reserves the right to modify this Privacy Policy at any time.
Updates will be posted on this page with the date of last modification.

12. Contact

If you have questions or wish to exercise your data protection rights, you can contact us at:

Innovations in Energy and Systems S.A. (IES)
📍 San José, Costa Rica
📧 info@ies-cr.com
📞 +506 [contact number].
🌐 https://ies-cr.com